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Prepaid support for sites
Expert help for your site, when you need it
Buy a ticket pack and use it when something breaks, needs an update, or could run faster. Our specialists handle maintenance, bugs, performance and design — no retainer, no hourly surprises.
✓Tickets never expire
✓Vetted specialists
✓Backup before every change
01 · Our services
Everything your site needs
Four service areas, one team. Every request lands with a specialist on that topic.
Site maintenance
Updates, backups, security patches and monitoring on a calendar so your site never falls behind.
Learn more →Bug fixes and diagnosis
Broken forms, layout glitches, errors and odd behavior — we find the root cause and leave it right.
Learn more →Performance optimization
Faster loads, better Core Web Vitals and a lighter site that ranks and converts better.
Learn more →Design and content
New pages, refreshed sections, copy and images so the site stays aligned with your brand.
Learn more →
02 · How it works
Ready to use in five steps
01
Choose a package
Pick the pack that matches your volume and pay in under two minutes.
02
Open your access email
Checkout emails your receipt and order number right away. That email is how you reach the service. Reply with your site URL and what you need, or write to [email protected].
03
We review and assign
A specialist confirms scope, takes a full backup and leaves a kickoff note.
04
The work is done remotely
A specialist works on your live site. You follow updates by email. There is nothing to install.
05
Approve and close
Review the result, request tweaks if needed. You are only charged for what you approved.
03 · Why FixPass
Support that respects your time
You should not have to learn how your site works just to keep it alive. Open a ticket, tell us what you need, and get on with your day while we handle the technical side.
- ⚡Fast response
Most tickets are picked up within a few hours. Critical issues go first.
- 🛡Security first
Every change follows good practice. We back up your site before we touch anything.
- ⏱Predictable cost
You know exactly what a ticket costs before you open it. No surprise invoices.
- 💬Clear communication
Live status, updates in plain English, and the full history in one place.
Works with the stack you already have
- WordPress
- Shopify
- Webflow
- Squarespace
- Wix
- React
- Next.js
- Laravel
- Magento
- Custom stacks
04 · Pricing
Ticket packs for any size of site
Pay once and use the credits whenever you want. The larger the pack, the lower the cost per credit. All prices in USD. One-time purchase, not a subscription.
60-day money-back guarantee on every pack. See the refund policy.
*Unlimited fixes depend on ticket balance, approved estimates and FixPass fair-use policy. 60-day money-back guarantee.
What you receive
Remote website maintenance
This is a remote service, not a download and not a subscription. After you pay, a specialist maintains your existing website for you. Examples of what customers get:
- Plugin, theme or platform updates, plus a backup before the change.
- A broken form, menu, checkout or layout fixed on the live site.
- A slow homepage sped up (images, scripts, Core Web Vitals).
- A new or refreshed page, section, or set of images and copy.
What happens after you pay
- Digistore24 emails your receipt and order number to the address you entered at checkout. That is your access to the service. There is no app to install.
- Reply to that receipt, or email [email protected], with your order number, your site address, and what you want done. Attach screenshots if you have them. If we need to log in, send a temporary login only after we ask.
- A specialist confirms the scope in writing, backs up the site, and does the work remotely.
- You review the result by email and approve it. Unused credits stay on your order and never expire.
Every pack includes a 60-day money-back guarantee.
Stop worrying about your site
Choose a package, open your first ticket, and let a specialist handle the rest.
See packages →